Where QuickBooks is installed in a multi user environment then there may be problems such as multi-user mode not working. You may get the message “QuickBooks is unable to open the company file. It may have been opened by another user. You should ask that user to switch to multi-user mode so you can both use the company file.”
Know what are the causes behind QuickBooks multi-user mode not working?
- You may be using different versions of QuickBooks.
- QuickBooks 18 subscription service has known multi-user issues and Intuit says they are working on it.
- Company file may be in another folder on another computer in the network.
- Company file is not opened in multi-user mode.
Read This: How to troubleshoot QuickBooks backups not working in multi-user mode?
To Fix QuickBooks, Call toll-free (from the United States or Canada) 1 800 515 3107 Between 8:00 a.m. to 6:30 p.m. 7 days a week.
Text Chat: Click the chat icon on this page to discuss with our QuickBooks Chat Support team during our available hours (listed above.)
You can try one of these approaches to resolving the multi-user mode not working with Enterprise version of QuickBooks:
Approach 1 - When file & program are one same system
Try this approach even when the QuickBooks company file and program are on the same computer.
- Open QuickBooks and click on file menu and then click on open or restore the company.
- Next, you choose a company file which is a file with .qbw extension and click next
- In the open a company window that opens you click on open in multi-user mode and select the file you wish to open.
- QuickBooks may ask if you wish to use your computer to host multi-user access. Click on yes.
- Now try opening the company file from another computer in the network.
Please note that multiple computers can be set up to host multi-user access in which case the first computer to start the process becomes the host for the multi-user process.
Approach 2 - Windows firewall setup for multi user
- Remove firewall setting that block access to QuickBooks company files for multi-user.
- Allow exceptions in the firewall and ensure all QuickBooks processes are running and under exceptions.
Approach 3 - QuickBooks database server manager
- If you set up company file on the network server, not all users may be given access to the folder where it is stored.
- In this case, you navigate to the folder through windows explorer and allow sharing and access permission to read and write the company file.
- The system administrator may have to intervene to allow such changes to be made.
- Alternatively, you may try to run scan folder option in QuickBooks database server manager. However, even if you get access then the next day the access may be blocked so you have to run scan folder again.
Read This: Know why QuickBooks is stopped working when opening a file in Windows 10?
Approach 4 - Automatic QuickBooks services
- Click on the start button on the taskbar on a desktop and type msconfig.
- A window opens with various tabs. Click on the services tab.
- Locate all QuickBooks services. Ensure that the startup types for all QuickBooks services are automatic. If not change them to automatic.
- Shut down and restart windows and see if this resolves your issue.
Approach 5 - Ensure QuickBooks Version
Check that you are using the same version of QuickBooks on all your systems. Version mismatch could contribute to multi-user mode not working error.
Read This: How to Fix the QuickBooks Problem with Multi-User Hosting Setup with Enterprise?
These approaches should hopefully resolve your problem. If it still persists then you are welcome to seek our help and we will be happy to be of assistance.
Other Issues To Check Are:
Other Issues To Check Are:
- How to troubleshoot and what is QuickBooks error code h202?
- What to do when getting QuickBooks error code H202 multi-user setup problems during opening company file in Desktop.
- Fix QuickBooks error h202 switching to multi-user mode on the server.
