QuickBooks Multi User Mode Not Working with Enterprise

How to Fix & [Solved]
Where QuickBooks is installed in a multi user environment then there may be problems such as multi-user mode not working. You may get the message “QuickBooks is unable to open the company file. It may have been opened by another user. You should ask that user to switch to multi-user mode so you can both use the company file.”

Know what are the causes behind QuickBooks multi-user mode not working? 

  • You may be using different versions of QuickBooks.
  • QuickBooks 18 subscription service has known multi-user issues and Intuit says they are working on it.
  • Company file may be in another folder on another computer in the network.
  • Company file is not opened in multi-user mode.
QuickBooks Multi User Mode Not Working with Enterprise

Read This: How to troubleshoot QuickBooks backups not working in multi-user mode?

To Fix QuickBooks, Call toll-free (from the United States or Canada) 1 800 515 3107 Between 8:00 a.m. to 6:30 p.m. 7 days a week. 

Text Chat: Click the chat icon on this page to discuss with our QuickBooks Chat Support team during our available hours (listed above.)

You can try one of these approaches to resolving the multi-user mode not working with Enterprise version of QuickBooks:

Approach 1 - When file & program are one same system

Try this approach even when the QuickBooks company file and program are on the same computer.
  • Open QuickBooks and click on file menu and then click on open or restore the company.
  • Next, you choose a company file which is a file with .qbw extension and click next
  • In the open a company window that opens you click on open in multi-user mode and select the file you wish to open.
  • QuickBooks may ask if you wish to use your computer to host multi-user access. Click on yes.
  • Now try opening the company file from another computer in the network.
Please note that multiple computers can be set up to host multi-user access in which case the first computer to start the process becomes the host for the multi-user process.

Approach 2 - Windows firewall setup for multi user

Approach 3 - QuickBooks database server manager

  • If you set up company file on the network server, not all users may be given access to the folder where it is stored.
  • In this case, you navigate to the folder through windows explorer and allow sharing and access permission to read and write the company file. 
  • The system administrator may have to intervene to allow such changes to be made.
  • Alternatively, you may try to run scan folder option in QuickBooks database server manager. However, even if you get access then the next day the access may be blocked so you have to run scan folder again.

Read This: Know why QuickBooks is stopped working when opening a file in Windows 10?

Approach 4 - Automatic QuickBooks services

  • Click on the start button on the taskbar on a desktop and type msconfig.
  • A window opens with various tabs. Click on the services tab.
  • Locate all QuickBooks services. Ensure that the startup types for all QuickBooks services are automatic. If not change them to automatic.
  • Shut down and restart windows and see if this resolves your issue.

Approach 5 - Ensure QuickBooks Version

Check that you are using the same version of QuickBooks on all your systems. Version mismatch could contribute to multi-user mode not working error.
These approaches should hopefully resolve your problem. If it still persists then you are welcome to seek our help and we will be happy to be of assistance.

Other Issues To Check Are:
Tags: ,
Share & Comment

Written by

We are a team of technical writers and provides user friendly, effective and easy to fix tips and techniques for printer errors and issues.



QuickBooks Chat Support is an independent provider of remote tech support for third-party accounting products. Any use of 3rd party trademarks, brand names, product & services is only for information. We hereby deny any aid, affiliation or authorization of or by any 3rd parties. If your accounting software product is covered by warranty, the technical support & service may be open for free from the manufacturer.
Copyright © True Support Number | Designed by QuickBooks Chat Support