It is normal for QuickBooks users to use email to send invoices and reports. However when they see an error message that QuickBooks cannot send email to outlook they are stumped. You need not scratch your head when you have the solutions right here.
QuickBooks email failed causes when emailing a transaction or report in QuickBooks Desktop
You see an error message: QuickBooks is unable to send your email to Outlook. Close any open Outlook Windows and try again. It could be due to:
- Damaged MAPI32.dll file
- QuickBooks is running in administrator mode
- Mail setting not configured right
- QuickBooks installation is corrupted or Outlook is corrupted
- Outlook is open in the background while sending emails via QuickBooks.
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How to fix QuickBooks not sending emails issue?
Try these approaches and your problem could be solved.
Approach 1
- Close QuickBooks and go to desktop where the QuickBooks icon is.
- Right click on the icon and click on properties and then choose compatibility tab
- It will show the box checked against Run this program as Administrator. Uncheck the box
- Click on Okay, exit and restart QuickBooks.
- You can also click on show settings for all users and deselect administrator.
Approach 2
You set the right email preferences this way.
- Close QuickBooks and launch Internet Explorer and navigate to tools-> internet options
- Click on program tab and choose Outlook as the default email program if you generally use outlook. Windows versions from 7 onwards do not have Outlook Express. Click on apply and then on OK.
- Close Internet Explorer and launch QuickBooks and try to send mail. It should work.
Approach 3
You can also set email preferences within QuickBooks this way:
- Open Outlook and sign in if you are using it in conjunction with Exchange Server and then navigate to edit, preferences, send forms.
- Click my preferences and set Send email using the option you like and click OK.
- Try toggling the option by clicking edit-preferences-send forms and then, in my preferences, choose QuickBooks email and click OK.
- Edit preferences and choose Outlook this time and click OK
- Close all programs, shut down Windows and restart. It should work.
Approach 4
The MAPI32.dll is essential for mail functionality. It may be damaged and you can try to repair it.
- First check its functionality by creating any document in Word and mailing it from within the program. If you are successful then the problem may lie in QuickBooks.
- If you cannot send mail then problem is with Windows and its MAPI functions. IT is best to have support personnel carry out MAPI32.dll reinstallation.
- If you wish to do it on your own you can first navigate to C:\Windows\System32 folder and run the fixmapi.exe file. Restart computer and check if the problem is resolved.
- If not then repeat the same process with fixmapi.exe but first rename existing MAPI32.dll file.
Approach 5
- You can try reinstalling QuickBooks all over again using your license and CD key if the above approach solves mail through Word but not through QuickBooks. It is better to download and run QuickBooks clean install tool for a clean install.
- Before you reinstall QuickBooks take a backup of your data files and then uninstall QuickBooks. Only then reinstall QuickBooks again.
- Repairing Microsoft Office or just Outlook may solve the problem
Read This: QuickBooks Com Error Crash When Emailing Invoices – How to Fix?
One or more of the above solutions should hopefully fix the issue of sending emails to Outlook from QuickBooks. If you are still stumped please feel free to phone us for fast resolution.
